Frequently Asked Questions - Clotho Store - Shipping Policy

Our store offers a diverse range of fashion accessories, spanning from jewelry, semi-precious gemstone pieces, to scarf, handbags, and sunglasses. We're committed to continually expanding our collection to cater to different styles and preferences.

How do I place an order?
Placing an order at Clotho Store is easy! Simply browse our store, select the item, and add them to your cart. Upon checkout, your order will be processed and sent directly to you with swift delivery.

How can I be sure that my order will be delivered,securely and efficiently?
We work exclusively with trusted logistic partners to ensure secure and efficient delivery to our customers.

What is the delivery time for products?

You may check all details about this on our Shipping Policy

How do I track the progress of my order until it arrives?
All orders come with tracking information. Once the order is dispatched, you'll receive trought e-mail, a tracking code, enabling you to monitor the delivery progress in real-time.

Which communication channel will I receive information about my order?
All comunication will be trought e-mail

Do the packages preserve customer privacy?
Yes, the packaging is discreet and does not feature evident logos, preserving customer privacy during the delivery process.

What if I'm not satisfied with my order?
At Clotho Store, we prioritize customer satisfaction. If you're not entirely pleased with your order, reach out to us, and we'll do our utmost to resolve the situation, whether through a refund or replacement.

Do you offer international shipping?
Absolutely, we offer international shipping to various countries for all our accessories. We have shipping free and delivery times may vary, so please check the available options during the checkout process.

Can I cancel my order after purchase?
In the event you wish to cancel or change something on your order, please contact us within 24 hours after you placed your order: contact@clotho-store.com

What is the store's return policy?
We accept returns within 30 days after delivery, offering a refund or exchange for damaged or defective products.

How can I cacel my order?
We are unable to process the requested cancellation after 24 hours because the package has already been shipped. We process orders very quickly so that we can get your order to you as fast as possible. However, once our warehouse has processed your order, we will be unable to make any changes.

How can I contact customer support for any questions?
Our customer support team is available to assist with questions about orders, returns, or any other issues related to the purchasing process. You can contact us through the available customer service channels on our website.

We have adopted these guidelines to ensure a positive and transparent experience for our customers.

If you have further questions, feel free to contact us. We're here to help!

Clotho Store Customer support
Hours: Monday to Friday from 9am to 6pm (except holidays)
Phone number: +33 (745) 573 473
Email: contact@clotho-store.com
A customer service representative will reply to your contact within 24 hours.