Shipping policy
You can buy your Products using:
- One of the following credit cards: Visa, Mastercard, American express
Discovery., JCB and Diners club - Or
Payment method: Apple pay, Google pay and Paypal
DELIVERY INFO
We ship our products worldwide and you know, international delivery can be very very expensive! However, we try our best by choosing a shipping method that is cost effective and reliable. All shipments are made with well known, reputable carriers. We select the best carriers for your country including Fedex, DHL, UPS, USPS, Royal Mail, and more.
Average delivery time for our orders worldwide:
90% of our orders are delivered within an average of 10 working days. This average only applies to the free shipping method
Check shipping details for each country below:
Orders placed through our website usually ship within 1-2 business days Mon to Fri.
Shipping method for France:
Free shipping with tracking, 3-6 business days.
Shipping method for Belgium:
Free shipping with tracking 3-6 business days.
Shipping method for Netherlands:
Free shipping with tracking, 3-6 business days.
Shipping method for Switzerland:
Free shipping with tracking, 4-7 business days.
Shipping method for Canada:
Free shipping with tracking, 3-6 business days.
Shipping method for United States:
Free shipping with tracking , 3-6 business days.
Shipping method for United Kingdom:
Free shipping with tracking, 3-6 business days.
Shipping method for Austria:
Free shipping with tracking, 4-8 business days.
Shipping method for Denmark:
Free shipping with tracking, 4-8 business days.
Shipping method to Slovakia:
Free shipping with tracking, 4-8 business days.
Shipping method to Finland:
Free shipping with tracking, 4-8 business days.
Shipping method to Hungary:
Free shipping with tracking, 4-8 business days.
Shipping method to Ireland:
Free shipping with tracking, 4-8 business days.
Shipping method to Lithuania:
Free shipping with tracking, 4-8 business days.
Shipping method to Norway:
Free shipping with tracking, 4-8 business days.
Shipping method to Singapore:
Free shipping with tracking, 4-8 business days.
Shipping method to Greece:
Free shipping with tracking, 4-8 business days.
For this reason, your order may take:
-
Shipment Confirmation
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). You can always reference your past orders in through your personal account login. -
Tracking your order
You may tracking your order in our site, clicking here.
In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs clearance may impact delivery time. If you're still not sure about how long would it take to your country, just email us: contact@clotho-store.com.com. We're happy to help =)
- How much is shipping?
- Shipping is often free on Clotho Store.
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Except for express shipping method with tracking and standard shipping method with tracking.
How will I receive my order confirmation details?
Throughout the process, we will send out multiple emails, including an order confirmation and a shipping notice.
Most of the time the emails goes into your Junk folder, so please have a look in your junk folder. It have may happened to you =/
Sometimes, customer entered their email wrongly. If you believe you may have entered your email wrongly, please contact us and we will fix it for you. -
How do I know the shipment status of my order?
You can check your order status in our site on Order Tracking or clicking here to go to the page. For you tracking your order, you may inputting into the box:
- Your Tracking code or
- The e-mail address you used to place your order. -
Orders with multiple items:
We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times.
For orders with multiple items, each package is assigned a different tracking ID. -
From where are your products shipped?
Orders are shipped from either our US, Australian or Asia warehouse. The country of shipment will depend on your address and the items you have ordered. -
Do I need to pay import Tax?
We totally understand that you do not want to pay extra custom taxes for your online purchase, so we do our best by selecting the best shipping method, as well as lower item value.
Clotho Store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further informations - My order hasn't arrived on time, what should I do?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at contact@clotho-store.com and we will provide you with an update.
- How do I cancel or change my order?
In the event you wish to cancel or change something on your order, please contact us within 24 hours after you placed your order: contact@clotho-store.com
We are unable to process the requested cancellation after 24 hours because the package has already been shipped. We process orders very quickly so that we can get your order to you as fast as possible.
However, once our warehouse has processed your order, we will be unable to make any changes.
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Clotho Store Customer support
Hours: Monday to Friday from 9am to 6pm (except holidays)
Phone number: +33 (745) 573 473
Email: contact@clotho-store.com
A customer service representative will reply to your contact within 24 hours.